Job Customer Service Representative, South Melbourne

Full-Time | Monday to Friday | 8:30 AM – 5:00 PM
Altona North, VICJoin an industry leader transforming logistics across Australia!About the RoleTeam Global Express is seeking a passionate and reliable Customer Service Representative to join our dedicated team in Altona North. This is a fantastic opportunity for someone who thrives in a fast-paced environment and loves solving problems while delivering an exceptional customer experience.As the first point of contact for our clients, you will play a crucial role in ensuring we maintain our reputation for service excellence.Key Responsibilities

• Deliver consistent, professional customer support via phone and email
• Track and manage freight consignments to minimise delivery failures
• Prepare and process consignment notes, scanning, and proof of delivery documents
• Proactively communicate with customers regarding any service issues or delivery delays
• Conduct customer training for TGE online platforms
• Investigate and resolve service exceptions in a timely manner
• Record and update incidents and resolutions in our internal systems
• Collaborate with operations and despatch teams to ensure smooth service delivery

What You’ll Bring

• Strong verbal and written communication skills
• Previous experience in customer service or logistics (preferred)
• Calm and professional manner when dealing with difficult situations
• Confidence in navigating multiple systems to retrieve and verify information
• High level of attention to detail and accuracy
• A positive attitude and team-first mindset
• Ability to multitask and prioritise effectively under pressure

Why Join Us?✅ Competitive salary and full-time job security
✅ Supportive and friendly team culture
✅ National organisation with opportunities for growth
✅ Be part of a transformation journey in one of Australia’s leading logistics providersAbout Team Global ExpressTeam Global Express is reinventing transport and logistics across Australia. We’re building a new culture, a new standard, and a new way forward. Join us as we continue to shape the future of freight and logistics.If you’re ready to take the next step in your customer service career and want to make a real difference in a company that values your contribution, click ‘Apply’ now and become part of the Team Global Express journey.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.